Kay Jewelers

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Reviews about Kay Jewelers

• Ashley Maxon
  ★ ☆ ☆ ☆ ☆
  First off I'd like to thank Kay Jewelers for ruining my engagement. I received my ring from my Fiance and I absolutely fell in love with it! We got engaged on the 28th and by the time we arrived back in Buffalo from Vegas on the 1st one of my stones in my channel band was already falling out. The sales associate felt bad for me and said show all of your friends and family and then bring it and we'll send it out. I was still upset but the icing on the cake is when, I went to my hometown jeweler and wanted him to inspect my engagement ring. My Fiance purchased, the ring and band together. When he worked the associate here she showed him the matching set and he ordered the set as a whole and what he received was not a matching band to my ring. My ring had mill-grain detailing on the channel set while the band did not have mill-grain, however in the store the lady showed him the band that matched with the mill-grain. My jeweler noticed this immediately, on top of it the ring was not even close to being worth what he paid for it, he paid $4,300 total and the ring due to poor diamond clarity, (4) center small princess cut diamonds to look like a giant center stone which decreases value in engagement rings, and poor setting of the diamonds in the channel band which were not set properly, or mounted properly in the band came back valued at $1,500! Besides ripping off consumers and selling poor quality diamonds, we made the decision to return my ring and purchase with my jeweler back home. To begin with channel settings for rings are absolutely the most secure settings for diamonds, and somehow within 5 days of receiving it my stone was half fallen out. Ladies and gents beware please go to reputable jeweler who will take the time to care for your diamonds and sell quality products and explain the ins and outs of diamond purchasing especially for such a memorable and sensitive life changing event. I waited 7 years for my engagement ring just to give it back within 14 days of receiving it, we returned it as I knew I would be spending more time having Kay's fix it than wearing it which was unfair to me.
  He thought he was receiving quality diamonds and product when he did not. Highly disappointed and I wish we took more action again Kay's rather than just returning my ring.

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